Why it so Expensive to replace that part?
A Company’s Perspective on Service Repair Costs
We get asked a lot about pricing, and why we charge so much, for that part you can find online, for a lot cheaper…I mean A LOT cheaper!
Well, one of our customers needed a simple repair, so they went online and ordered the replacement for $50. When they called and asked “how much does it cost to replace my (insert cheap part on-line here); looking for a quote, they quickly hung up the phone. Our total cost to replace that part was hundreds of dollars! How could that be?"
This is a common reaction when customers compare the price of a part online to the cost of hiring Aspinwall Plumbing, a professional service company. At first glance, it seems like a massive markup. But let’s take a step back and consider what goes into that price.
The Hidden Costs Behind the Price
- More Than Just a Part
When you buy a part online, you’re purchasing just that—the part. But installing it correctly? That requires skill, experience, and the right tools. A service technician isn’t just selling you a piece of material; they’re providing expertise that ensures the repair is done safely and effectively. - Time and Labor
Our Technicians spend years training, getting licensed, and perfecting their craft. When they come to your home, they’re not only bringing knowledge but also their time. Travel, diagnostics, and installation all take time—and time is valuable. They also appreciate being paid an honest wage and enjoy all that life can offer – a home, car, and kids athletic fees! - Convenience
When our customers call the office, we have people that answer the phone and help to schedule appointments. We also offer online booking appointments, allowing the customer to schedule a service call at their convenience, not just during regular office hours! https://www.aspinwallplumbing.com/
- Business Costs
Running a service company involves a lot more than meets the eye. Insurance, employee wages, vehicles, tools, and compliance with regulations all add up. When you hire a professional, you’re paying for a reliable service that operates legally and responsibly. - Warranty and Peace of Mind
If you install a part yourself and it fails, you’re on your own. A professional service company stands behind their work, providing warranties and accountability that a “do-it-yourself” approach can’t guarantee.
The Real Value of Professional Services
We understand the frustration of seeing a price that’s higher than expected. But the cost isn’t just for the part—it’s for expertise, quality, and peace of mind. When you hire a professional, you’re investing in a solution that lasts, saving you from potential headaches down the road.
So next time you see a service bill, remember—it’s not just about the part. It’s about the skilled hands that install it, the knowledge behind the repair, and the assurance that the job is done right the first time.
Every job looks easy, when you’re not the one doing it!
“There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price alone are that man’s lawful prey.” – John Ruskin